App Login / Account Access
Login, registration, verification and account-access issues.
Submit Ticket →TECHNICAL SUPPORT
Get the Right Technical Help, Faster.
For existing intlife users and projects, use the support portal for app, device, connectivity, smart-living, warranty and handover issues so your case can be tracked properly.
What do you need help with?
Search common intlife technical support topics.
Support Topics
Common areas we can help with.
If your issue is not listed, submit a ticket anyway and the technical team will review the case.
Device Connection
Pairing, device status, hub connectivity and response issues.
Submit Ticket →Smart Lighting Control
Lighting scenes, switches and app-based lighting control.
Submit Ticket →Air-Conditioning Control
Compatible cooling control, settings and app response.
Submit Ticket →Smart Lock / Access
Compatible smart access, user permissions and lock-related issues.
Submit Ticket →Warranty / Handover
Project handover, warranty and post-installation assistance.
Submit Ticket →No topics match that search. Submit a ticket anyway and the team will review it.
BEFORE YOU SUBMIT
Include enough context for the team to diagnose the issue.
The support portal is the preferred route because it keeps the technical conversation and follow-up in one tracked case.
Helpful Information to Prepare
1
Your name and contact details
So the support team can reach you.
2
Project / property name
Helps identify the correct installation and support scope.
3
App / device involved
For example Hub, Smart Meter, Smart Lock, AC or lighting control.
4
Clear issue description
What happened, when it started and what you expected to happen.
5
Screenshot or photo where useful
Include only information relevant to diagnosing the case.
SUPPORT PROCESS
A simple route from issue to next step.
1
Submit
Open a Zoho support ticket with your issue and key details.
2
Review
The technical team reviews the case and identifies the relevant product or project context.
3
Troubleshoot
You may receive troubleshooting steps, clarification questions or escalation.
4
Resolve / Follow Up
The case is progressed according to the issue, warranty and project support scope.
LOOKING FOR SOMETHING ELSE?
Technical Support is separate from commercial enquiries.
Sales / Project / Product Enquiry
For new projects, demos, quotations, solution discussions or product details.
Marketing / Media Enquiry
For brand, campaign, media, event and content-related enquiries.
Need Technical Assistance?
Submit a tracked support case so the intlife technical team can review your issue with the right project and device context.